We offer standard shipping across Malaysia at a flat rate of RM10. With weight of each play kit is approximately 2kgs.

Estimated arrival upon order confirmation:
West Malaysia: 3 to 5 working days
East Malaysia: 5 to 7 working days

Yes, we accept bank transfers! Since this option isn’t available at checkout, please contact us, and we’ll assist you with the process.

You can reach our customer service team via:
📧 Email: hello@lilmontess.com
📱 WhatsApp: +60179988232

For reference, here are our bank details:

Bank Name: Maybank
Account Name: Lil Montess World
Account Number: 514897140056

Our customer support team will walk you through the next steps! 😊

At the moment, we only ship within Malaysia.

If you're located outside of Malaysia and would like to place an order, feel free to reach out to us at hello@lilmontess.com or drop us a text on WhatsApp at +60179988232. We'll do our best to accommodate your request!

A Children's Product Certificate (CPC) confirms that a product complies with all applicable safety regulations for children's products. It is issued by the manufacturer, importer, or private labeler based on results from third-party testing conducted by a CPSC-approved laboratory. This certification ensures our products meet the highest safety standards for your child's well-being.

FSC certification ensures that our products are made using materials sourced from responsibly managed forests, recycled sources, or controlled environments.

This includes FSC-certified natural beech wood and non-toxic, water-based paints, ensuring a safe and sustainable play environment for your baby.

You may contact our customer service team via email at hello@lilmontess.com or drop us a text on WhatsApp at +60179988232.

You may contact our customer service team via email at hello@lilmontess.com or drop us a text on WhatsApp at +60179988232.

LIL MONTESS takes pride in offering only the highest quality products. If you find a fault with any of our items, we will do our best to replace it for you. Here's what to do if you discover a defect:

• Contact our customer service team via email at hello@lilmontess.com
  
• Attach photos of the defect to your message. Please note that defective claims must be submitted within 7 days of receiving your order.
  
• Ensure that the item is unused, stain-free, unwashed, tags still attached, and it should be returned in its original packagin
  
• Our customer service team will contact you and provide a return shipping label for the defective item.
  
• Once we receive the defective item, we will send you a replacement. If the item is no longer in stock, we will issue a Gift Card or refund.

We offer reliable shipping options for all orders within Malaysia (e.g. Poslaju, Ninja Van etc.).

Yes, we can do our best to accommodate your request if you are within Klang Valley! Or you could opt for self-pick up at Verve Shops, Mont Kiara.

You may contact our customer service team via email at hello@lilmontess.com or drop us a text on WhatsApp at +60179988232 for these special arrangements.

Of course you can! Our pick-up location is at Verve Shops, Mont Kiara, Kuala Lumpur. Drop us a text for this arrangement.

You may contact our customer service team via email at hello@lilmontess.com or drop us a text on WhatsApp at +60179988232.